Yes, pets are typically allowed, but it's always best to call ahead to confirm. Yes, pets are typically allowed, but it's always best to call ahead to confirm. We are very sorry to learn that you were not completely satisfied with your stay. Dear Guest, Thank you very much for the high evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. I would appreciate it if the hotel lobby was open from the morning for coffee, or later in the morning coffee and dessert. It's a nice hotel if you want to take some time off and you are a bit older, but for business and young people its not a good fit. There are more places to choose from in the, Frequently Asked Questions about Spa Resort Sanssouci. Thank you for your third visit, high review and we are looking forward for your 4th visit:) Iveta, Rather a hospital than a hotel with unfriendly front desk staff, Overall description would be: disappointing. See more questions & answers about this hotel from the Tripadvisor community. Slippers are not in the room as part of the Green Program and you were given information on how it works on arrival. The pool opens at 10:00 a.m. on the weekend, but then it is open all day until the evening. We look forward to your next visit! The laundry service doesnt wash underwear! Madrid : tourisme . That unacceptable and we would have appreciated hearing about it on the spot. This comprehensive reconstruction, that included the construction of an underground connecting corridor, allows us to offer our guests the maximum comfort all under one roof. Besides health related treatments, the health resort, it has excellent CHARLESSTON Restaurant. The staff were very unfriendly and only seemed to speak German and Russian. Spa Resort Sanssouci, Karlovy Vary: See 560 traveller reviews, 801 photos, and cheap rates for Spa Resort Sanssouci, ranked #10 of 99 hotels in Karlovy Vary and rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. Also, they tax evasion and steal the hotel from the front. Parking is at an extra charge. We are sorry that you have met with some unprofessional behaviour of our staff. . Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The attitude and aggression from some of the staff members is appalling and is one of the things that will keep this hotel in the stone age. Also, they tax evasion and steal the hotel from the front. Conveniently located restaurants include Oysterium Wine & Oyster Bar, Tusculum, and Le March. great!!!! While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Nowhere is it stated that parking is free. 13-22, 2019). Best nearby. Which room amenities are available at Spa Resort Sanssouci? room are cozy and staff very friendly. We are very sorry to hear that you met with some unfriendly behaviour. The hotel has ample parking and all services worked. Yes, guests have access to an indoor pool and a sauna during their stay. Parking is at an extra charge. Let's talk now about the not so nice parts: 1) First, we had the impression that we teleport in time to somewhere during communism time. In this hotel you go on a journey through time, if you want to experience the old days of communism, you have the opportunity there! She gave me keys for another room. - Read 5,029 reviews, view 5,070 traveller photos, and find great deals for Couples Sans Souci at Tripadvisor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. My friend made the mistake to go between this time to the room to take something for their baby and when returning was not allowed to enter. Stayed at Green House in the ground floor with windows to the parking/reception area. The balcony was pleased with the presence of a coffee table where you can have a cup of coffee and enjoy the view. Does Spa Resort Sanssouci have airport transportation? + 45 Fotos. There is nice indoor swimming pool. 4) Overall the hotel is clean. According to the Homepage and pictures we have been really excited to stay there. Rooms were cleaned (only) once in two days. Although you rated the accommodation and room positively! Yes, Spa Resort Sanssouci offers airport transportation for guests. We have spent there 2 nights during movie festival. Claim your listing for free to respond to reviews, update your profile and much more. You can visit the swiming pool also in the morning hours (at week 07:00 - 09:00 and 15.00 - 21:30). We apologize for the situation at the restaurant. Room types may vary. 10 af 99 hoteller i Karlovy Vary og med bedmmelsen 4,5 af 5 p Tripadvisor. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Small minus for the room view as I was asking for a nice view but apparently tye family rooms are only located downstairs. Share. According to international European standards, the hotel is classified as 4* Hotel, which corresponds the size of the room. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It would be also nice to have air conditioning - which was unfortunately missing. We hope that it didnt affect the overall experience and that you had a lovely time with us. The staff consistently seemed uninterested in helping in any way. We look forward to your next visit! We took a room with a balcony and a view of the city and the forest, the view is gorgeous! Best wishes, Spa Resort Sanssouci, Hotels with Complimentary Breakfast in Karlovy Vary, Hotels near Sansei Royal Thai Massage Carlsbad Plaza, Hotels near Evangelical Church of St. Peter and Paul, Hotels near Bust of Johann Wolfgang von Goethe, Hotels near Stara Louka (lanovka) Station. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. But there must have been a misunderstanding because the staff have the language skills, at least two world languages. We are very glad that you were satisfied with us! Can be noisy in the summertime, if you Dear Mr./ Mrs.MadBeer, Thank you very much for you feedback and the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. That's good to hear because you received a free upgrade to a larger room. Own or manage this property? Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. Pocket money for them. I didn't do dinner or breaktfast, check out took longer again as well. Quite noisy in the evening as smokers and barguests tend to have a good time outside until very late in the smokers area right beside the entry to the reception. Yes, Spa Resort Sanssouci offers an airport shuttle for guests. Dear Mr.Daniel, Thank you for taking the time to share your feedback. We look forward to your next visit! Lyon Hostels Lyon Campsites Lyon Green Hotels Spa Resorts Lyon Lyon Family Hotels Romantic Hotels Lyon Lyon Luxury Hotels Business Hotels Lyon. thank you also for your comments. The room was ok, but bathroom was very small and showering was not very comfortable. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. We needed 20 minute to walk to the city crossing some steep hills. Are any cleaning services offered at Spa Resort Sanssouci? You can walk to the centre of city (around 20 minutes walk) or there is a bus station in front of the hotel. Thank you for your visit and feedback. Our caf opens at 10:00 a.m., when breakfast ends, until then coffee is available at the breakfast buffet. Best regards. But there must have been a misunderstanding because the staff have the language skills, at least two world languages. Own or manage this property? The decor was awful. Sincerely, Spa Resort Sanssouci. Linda Reputation Manager. The laundry service doesnt wash underwear! Our hotel in Karlovy Vary is a new spa complex located on the quite side of the spa zone. However there are some good things about this hotel: 1) In the blue house the rooms are renovated and the size is very generous. 4) Overall the hotel is clean. That is unacceptable, and we apologise. Average hotel, with super unfriendly staff, Spent two days with the family, front desk are aggressive and VERY unfriendly, they also cant communicate well and have zero flexibility. The room was ok, but bathroom was very small and showering was not very comfortable. Classic "Czech" hotel breakfast. According to international European standards, the hotel is classified as 4* Hotel, which corresponds the size of the room. more. Now $107 (Was $144) on Tripadvisor: Spa Resort Sanssouci, Karlovy Vary. This place has certainly seen better days, and some of the amenities listed are incorrect. Is parking available at Spa Resort Sanssouci? I would appreciate it if the hotel lobby was open from the morning for coffee, or later in the morning coffee and dessert. We look forward to your next visit! Anise Resort and Spa, Trinidad: See 118 traveler reviews, 205 candid photos, and great deals for Anise Resort and Spa, ranked #1 of 1 B&B / inn in Trinidad and rated 5 of 5 at Tripadvisor. Breakfast is good. Can be noisy in the summertime, if you Dear Mr./ Mrs.MadBeer, Thank you very much for you feedback and the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. We hope to welcome you back to our hotel very soon! We recommend calling ahead to confirm details. This comprehensive reconstruction, that included the construction of an underground connecting corridor, allows us to offer our guests the maximum comfort all under one roof. Does Spa Resort Sanssouci have an airport shuttle? Tabanan, Bali. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It's. Green house. I was unable to finish my business call and coffee as the check-in with her took very long, and then I couldn't sit back down and finish, as I had to move my car RIGHT AWAY from the 30 Minutes parking. This situation is certainly not, what we want the guest to experience. The handle on the bathroom door was broken, the baseboard in the bathroom was stripped, there is no sealant at the sink in some places, the furniture in the room looks neat in general, but there are scuffs. Yes, a parking garage is available to guests. With best regards ! The pool opens at 10:00 a.m. on the weekend, but then it is open all day until the evening. He would tell the front desk. This is the version of our website addressed to speakers of English in New Zealand. If procedures are included in the package, they are always planned before the clients arrival. The room was clean, the balcony was nice, but it was very old and outdated. The swimming pool opens to public from 15 to 21 because in the mornings there are a lot of medical procedures going on . This hotel should not be listed with other regular hotels as it caters to the elderly and sick, with timetables and buffets and is far from a 4 star hotel. Ten czterogwiazdkowy orodek jest usytuowany w spokojnej czci kurortu Karlowe Wary, zaledwie 2 km od centrum miasta. On our second night we were woke at 3:30 by the heater in the bathroom making a loud noise. Tripadvisor performs checks on reviews. We needed 20 minute to walk to the city crossing some steep hills. The hotel is maybe not so family orientated but it was very nice stay. I spent 2 days in the hotel at the time of the film festival. Spa Resort Sanssouci was created by merging three important spa facilities: The Mercedes Villa, The Svycarsky dvur (Swiss court) Hotel and the Sanssouci Hotel. Own or manage this property? These timings are completely inflexible, essentially you have paid for spa treatments in your booking but have no control of when to use them which resulted in us missing most. He told me it was very loud. Maybe you will change your mind about us in the future and come back again. They only asked us for cash and we got no invoice for this money: 6 people*15 euro = 90 euro. The hotel doesn't meet the expectation of a 4 star hotel nor the price of the room. Best regards. Try to avoid the rooms facing the entry/parking area. Yes, a parking garage is available to guests. We are very glad that you were satisfied with us! Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. Sincerely, Spa Resort Sanssouci, I have to say that we did not have a great stay in this. Nearby attractions include Pravoslavny Kostel Svateho Petra a Pavla (0.7 miles), Star Louka (0.4 miles), and Park Colonnade (0.7 miles). Our hotel in Karlovy Vary is a new spa complex located on the quite side of the spa zone. Best . U Imperialu 198/11, Karlovy Vary 360 01 Czech Republic, Lock in the lowest price from these sites, the hotel was located a bit outside the city centre in a very calm location with beautiful views everything was as clean as it could get - the rooms, the dining area and the spa the staff was friendly, helpful and professional The selection of food for breakfast and dinner was good, also for vegetarians some things that left us a bit unsatisfied were: the massages: the rooms where the massage took place were not dark which didn't allow us to relax fully the spa area closes quite early and opens only at 10 am on weekends so you cannot really go for a swim before the checkout, Dear Mrs. Martyna, thank you for the great review of our hotel! This is the version of our website addressed to speakers of English in Canada. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are very glad that you were satisfied with us! Spa Resort Sanssouci, Karlovy Vary: See 566 traveller reviews, 801 user photos and best deals for Spa Resort Sanssouci, ranked #10 of 99 Karlovy Vary hotels, rated 4.5 of 5 at Tripadvisor. for slippers. Unfortunately it was not what weve expected and in our opinion it wasnt worth it. Thank you for your stay and your feedback. This place has certainly seen better days, and some of the amenities listed are incorrect. Hotel Schweizer Hof. Book Spa Resort Sanssouci, Karlovy Vary on Tripadvisor: See 575 traveler reviews, 802 candid photos, and great deals for Spa Resort Sanssouci, ranked #10 of 99 hotels in Karlovy Vary and rated 4.5 of 5 at Tripadvisor. Also, the hotel provides wellness treatments, which are paid separately. As soon as we checked in, the following day Doctor's appointment were made for different health issues covered and time table drawn for timings. 2,862 within 5 kms. 2) The spa are is quite nice and clean with a large pool and three type of sauna. View Hotel . No wonder that the small city, the 50,000 inhabitants of Karlovy Vary has over 8 million tourists a year. I'm afraid the bad impression was rather left by the staff. Rooms are ok, but there are a bit too many furniture for our liking. It would have been much easier for us to investigate and resolve the matter. The parking is small and the is an extra fee. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The facility is ok, however it is way far from a 4 star hotel, everything seems old, and not well maintained, also over priced, you can get more value for money somewhere else. We would be happy to welcome you back! Spa Resort Sanssouci, placeret som nr. Unfriendly, sometimes rude, very strange opposite ot what you generally experience. We chose to go for dinner without reservation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I had a business appointment near to Carlsbad and this hotel came recommended with good reviews. I can assure you actions has been taken already to prevent issues like yours. Was wery relaxing and worth every penny. I'm afraid the bad impression was rather left by the staff. Unfortunately I wouldnt stay there again. See 544 traveller reviews, 797 photos, and cheap rates for Spa Resort Sanssouci, ranked #10 of 100 hotels in Karlovy Vary and rated 4.5 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. Freuen Sie sich auf einen Innenpool, ein Restaurant und Zimmer mit . Definitely not the best place to stay in Karlovyvary! Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The question is, why not put them in a set with a bathrobe or leave them in the room in advance. The balcony was pleased with the presence of a coffee table where you can have a cup of coffee and enjoy the view. I spent 2 days in the hotel at the time of the film festival. To start, they charge $6/day for parking (listed as free) and there is no air conditioning in the rooms. city centre of Karlovy vary offered to us many places. The attitude and aggression from some of the staff members is appalling and is one of the things that will keep this hotel in the stone age. Please accept or sincere apology, if the check-in and check out took longer time than usual. Breakfast is all you can expect. Spa Resort Sanssouci in Karlovy Vary, Czech Republic: View Tripadvisor's unbiased reviews, photos, and special offers for Spa Resort Sanssouci, #88 out of 98 Karlovy Vary hotels. O Paradise Beach Resort & Spa, Eretria: veja dicas e avaliaes dos hspedes, fotos e promoes para O Paradise Beach Resort & Spa no Tripadvisor. . With best regards ! The hotel is split into two main buildings, connected with underground halls. With best regards, Spa Resort Sanssouci, In general it was okay but some details disappointed me, The hotel is not bad, but for 160 euros per night I find the service and the quality of the furniture in the room inappropriate. Thank you for your visit and evaluation. Just before 6 the noise stopped. They only asked us for cash and we got no invoice for this money: 6 people*15 euro = 90 euro. Miko Sushi. The bed is fine, but it can be a bit difficult to sleep if you like fresh air in your room, when happy people are having a ball right outside your window. Sans-Souci A 7 min. Rooms were cleaned (only) once in two days. Are there opportunities to exercise at Spa Resort Sanssouci? We fully respect your opinion and apologize for the colleague's behavior. Tripadvisor performs checks on reviews. starting with the staff at the reception, continuing to the facility and service, Dear guest, thank you for your stay at Spa Resort Sanssouci and for your review. When our capacity allowes, there is no problem to change time. With best regards, Spa Resort Sanssouci, In general it was okay but some details disappointed me, The hotel is not bad, but for 160 euros per night I find the service and the quality of the furniture in the room inappropriate. Conveniently located restaurants include Oysterium Wine & Oyster Bar, Tusculum, and Le March. Book Spa Resort Sanssouci, Karlovy Vary on Tripadvisor: See 572 traveller reviews, 801 candid photos, and great deals for Spa Resort Sanssouci, ranked #10 of 99 hotels in Karlovy Vary and rated 4.5 of 5 at Tripadvisor. Linda Reputation Manager, This is basically a nice hotel. Extremely unflexible. Not the same hold for the green house. Which room amenities are available at Spa Resort Sanssouci? What are some of the property amenities at Spa Resort Sanssouci? 3) The area is close to a forest and if your balcony face this direction it could be very silent. This place focusses on medical treatments and long terms guests, which creates quite a hospital atmosphere. Abigail Holmes, Marketing at Alderbrook Resort & Spa, responded to this review Responded January 2, 2023 Some rooms are with shower, some with bath, if the client's preferences are known to us, and our capacity allows us, we will be happy to meet the clients requirements. In general spa was okay, the bathrobes are in your room in advance, it's very convenient. Under the Dr. Olena Iarova, list was drawn. We tried to explain here, in English and German, about this fact but she only yelled at us in Czech and tried to push him out of the spa. I had a business appointment near to Carlsbad and this hotel came recommended with good reviews. We are very glad that you were satisfied with us! more. Yes, dry cleaning and laundry service are offered to guests. First of all I arrived and the check-in took a long time, they were quite busy and so I sat down and had a coffee.. Top room amenities include a minibar, a flat screen TV, and a desk. We are very glad that you were satisfied with us! Every building is a miracle, the whole inner city area is super elegant. To start, they charge $6/day for parking (listed as free) and there is no air conditioning in the rooms. Thank you for choosing to stay at our hotel and thank you for your evaluation of our services. Sincerely, Spa Resort Sanssouci. That's good to hear because you received a free upgrade to a larger room. Our accommodation included access to the spa area, which is a large swimming pool, Jacuzzi, and several sauna rooms. Couples Sans Souci: Five Stars!!! Has all I need in the morning. What food & drink options are available at Spa Resort Sanssouci? Front staff hardly speaks English and has quite an attitude. Spa Resort Sanssouci was created by merging three important spa facilities: The Mercedes Villa, The Svycarsky dvur (Swiss court) Hotel and the Sanssouci Hotel. Sincerely, Linda Reputation Manager. 2. Tripadvisor performs checks on reviews. However there are some good things about this hotel: 1) In the blue house the rooms are renovated and the size is very generous. Dear Mr.Daniel, Thank you for taking the time to share your feedback. & drink options are available at the time of the more popular amenities offered include an indoor,. Spa Resorts Lyon Lyon family Hotels Romantic Hotels Lyon medical treatments and long terms,. On-Site Restaurant, and Le March Tusculum, and a view of room... To respond to reviews, update your profile and much more ok, but bathroom very. English and has quite an attitude 5,070 traveller photos, and some of the film.! To avoid the rooms to guests better experience, it is open all until... 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