Please excuse me as this topic is very new to me but I am trying to achieve the same results. Keep it up. I think your problem lies in the formatting of your URL. Any ideas? Well also provide some best-practice advice for how to use SRAPIs in this way, and outline some specific use-cases for this sort of thing. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The above seems to work when the catalog item is being called using the standard user interface (non-cms). For instance for a Change record with record number CHG0000123. Thanks for contributing an answer to Stack Overflow! The Stack Exchange reputation system: What's working? console.error(Error, response.status, response.data); ServiceNow : Redirecting user to a different module with UI Action, Lets talk large language models (Ep. An angular based app or similar? Assuming its just a standard module? In your client script you can write a code like this. You can query for a system property like this. Reshape data to split column values into columns. Description. This link might be helpful in the future if you havent seen it already. Your initial URI will actually work with a NUMBER (like INC000001), assuming that number is actually the display field for the table (as it is by default): https://XXXX.service-now.com/incident.do?sys_id=NUMBER. This was just what I was looking for, thanks for sharing. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Should I be using a different syntax for the variable>. It appears that I can hit sys_properties table with REST. To learn more, see our tips on writing great answers. Let's explore the two options to request a personal developer instance. Having said that, if youre doing this from a Create new record module, then you shouldnt need to add sysparm_query parameters or arguments at all. The module simply shows a table (its records) with filters. var company = new GlideRecord ('u_company'); subCat.query (); while (company.next ()) { alert ("Location: " + company.location); Here always the value is hexa decimal value. Server-side debugging from Servicenow Development Handbook. Service Portal is the part of ServiceNow that the customers & end users interact with. making an enhancement. alert(tid); // is blank. Each instance has a property stored in the sys_properties (System Properties) table that stores the name of your instance. by using the 'gs.getProperty' method like this var instanceName = gs. The ServiceNow wiki contains a listing of system properties with their descriptions that you can review. Keep it up. I have a question: is there any way to save incident using URL? The post Certified Diversity Recruiters appeared first on Crossfuze. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. It returns the sp_portal GlideRecord if there is one. 1. gs.addInfoMessage('parameter passed); URL. update = true I want to be able to tell if a request for a catalog item is coming via an order guide or otherwise (standalone request). Get URL Parameter - server side script (portal or classic UI) December 30, 2020 Classic UI: var sURL_editparam = gs.action.getGlideURI().getMap().get('sysparm_aparameter'); if (sURL_editparam == 'true') { gs.addInfoMessage('parameter passed); } Portal: url = document.URL.parseQuery(); //attempt to load the rest of the items by iterating through the url object prototype = { /** * Upon initialization, you can pass in a GlideDateTime object you've already created and set to a specific time. Im not sure exactly what you are looking for, but can you use window.location in your script to get the URL of the page you are on and then check the value of that string??? Business rules, UI actions, and UI pages rely pretty heavily on system properties just for this purpose. To learn more, see our tips on writing great answers. There is an API built into the DOM which allows you to get query parameters on the client without doing any of your own regex-ing: Try this from a console in your browser of choice, itll return a map of key/value pairs corresponding to the query params. If I remove the %26account=jqpublic, then it loads the item with the fields blank, as it should. URLs may come in like this: https://XXXXX.service-now.com/&sysparm_input=Approved Replace incidentNumber with your incident number . eres a quick tip that shows you how to retrieve the name or URL of your Service-now instance. Right click the header bar and select Import. Firewall status. The answer is Scripted REST APIs (SRAPIs) plus a little bit of http header magic! This returns instance URLs. If the redirect actually send the user through to the module, you would assume all the search parameters within it would be re-applied (should they be missing), but something like https://< my instance id >.service-now.com/nav_to.do?uri=%2Fu_my_movies_list.do%3Fsysparm_userpref_module%3D218a20312fb130108f2f55f62799b662 doesnt work. This image shows how you could create a module to open a new incident record with default values for Active, Priority, and Short Description. My experience has been that the OR gets evaluated before the AND. Sign-up to get the latest news and update information from ServiceNow Guru! Weve noticed that if the short description contains a special character (most commonly a # or &) the special character and everything after that is excluded. Thanks, it works perfectly in service portal. Keep it up. Or are the operators evaluated in sequence from left to right, in which case my query above (minus the parentheses) would return all the CIs that belong to XYZ Inc that are also In Service plus all the CIs that are in London regardless of their Install Status. That being the case, your query should return exactly what you think it should if you remove the parentheses. Admin Duty Separation with a Single Account, Improving Performance on Older Instances with Table Rotation, Upgrading From Express to Enterprise: What's Missing, If a Genie Gave Me Three Wishes, I'd Use Them All to "Fix" Scope, Video: Custom Output Transition Conditions From a Single Workflow (Script) Activity, Requiring Attachments (& Other Miracles) in Service Portal, Handling TimeZones in ServiceNow (TimeZoneUtil), How to Enable DOM Manipulation in ServiceNow Service Portal Catalog Client Scripts, What's New in ServiceNow: Jakarta (Pt. How to install Semantic UI into Dreamweaver? var first_name = encodeURI(current.first_name); I have a requirement where the customer wants to open a catalog item directly through a link in an email. You can also view the icons within. What is the cause of the constancy of the speed of light in vacuum? Ive got another example using GlideDialogForm with a callback function used to populate the dialog with values after the dialog loads though. 2), GlideRecord & GlideAjax: Client-Side Vs. Server-Side, Detect/Prevent Update Set Conflicts Before They Happen, SN101: Boolean logic and ServiceNow's Condition Builder, Locate any record in any table, by sys_id in ServiceNow, Detecting Duplicate Records with GlideAggregate. Thats correct. var url = top.document.URL.parseQuery(); Example url: * The reference to this object will be used, and your GDT will be modified in-place. NOTE: If using nav_to.do?uri= (which loads the record inside the ServiceNow frame) as in the second example above, you must use %26 (the URL-encoded character &) before the custom sysparm. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. https://myurl.com/catalog.do?sysparm_document_key=sc_cat_item,1234567890abcdefghijklmnop?&sysparm_accomplish=peter&sysparm_needed=griffin. here is the link in the Create New incident module: incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true, I tried adding an &sysparm_query=cmdb_ci=sysid. }, these seem to work! Where can I create nice looking graphics for a paper? "Learning ServiceNow" is Now Available for Purchase! True, Include all fields in the template? create (); TimeZoneUtils. If the request includes the URI parameter "inc_short_desc", get its value. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. You can also view the icons within. There are a few very specific (and in my opinion, unnecessarily arcane) things youll need to do to emulate the functionality of Processors via SRAPI, but Ive wrapped those up in a function that you can copy-and-paste into your own SRAPI code to accomplish this goal. I tried using above method for site, but it is not working as it will return the instance not the actual URL. The drawback to using the parent table is that it won't have all fields and won't have the proper form layout. I've updated the article. '. rec.query(); Requires authentication should be set to false. What about on a drone? .finally(function() { Its the kind of module that can be create when making a new table. Ive corrected the code above. Guess I could copy these and hard code them into the redirect via action.setRedirectURL (), but that wouldn't update should the modules filter change. (probably because the actual url is masked/removed when the record producer loads?) Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. https://instance.service-now.com/nav_to.do?uri=com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=29b5a6ad0a0a0b5200d0125d6c0053c8&sys_myparm=de. Thanks for this information really useful! ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Hello, quite new to SN so sorry for the newbi question :). However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. The url works perfectly after using the deep link. You might try logging it out in your client script to see what the URL is on your record producer. In this article, were going to show you how to accomplish (mostly) the same functionality as a processor using an SRAPI, and provide some code you can use to get your pseudo-processor SRAPI up-and-running within minutes! dialog.setSysID(-1); The company and location table data are below. service-now.com/com.glideapp.servicecatalog_cat_item_guide_view.do?sysparm_initial=true&sysparm_guide=37c517ae0a0a0a6a00c2ee57a47ebddf&sysparm_query=requested_for=odonohus First-person pronoun for things other than mathematical steps - singular or plural? }. The various components of a URL actually contain quite a bit of information about what the system will do when that URL (or link) is used. Help would be much appreciated, thank you :). A relative link should work just fine there and should maintain the link parameters. All things ServiceNow }. Here is a creative way to use the Easy Import Template to export the sys_id data you are looking for. If all this information is enough to ring a bell, could you please redirect me to where I need to be? } The response object will be modified in-place. Heres the URL Im trying: https://.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=ebaf65dc0a0a3c49009a3135931427c1%26account=jqpublic. method:GET, ', 'A new Incident has been generated. ServiceNow Instance and Developer Instance. TLDR; Is there a way to directly redirect to a module while running the serverside code? Classification . So, if we dont use a processor, how can we accomplish this functionality in our app? Also, I could find that the url is getting truncated in this case. if(rec.next()){ Well done. Business Rule Another method inside of a Business Rule is to use the current.getLink () method. Should work the same way in the CMS as long as the parameters are included in the URL. When a person is hired, I want to send an email to the hiring manager with a link to the new user provisioning screen with the user name populated. * @param response - The RESTAPIResponse object from the SRAPI to use for. The redirect URL (the second argument to the redirectTo() function) must be a full URL, including http(s) or another resource/protocol identifier. Popups using UI Pages rely pretty heavily on system properties ) table stores..., and UI Pages rely pretty heavily on system properties with their descriptions that you can query for a property. Parameters are included in the sys_properties ( system properties just for this purpose thank you:.... The latest news and update information from ServiceNow Guru the link parameters the RESTAPIResponse object from the SRAPI use. Each instance has a property stored in the CMS as long as the are! Work just fine there and should maintain the link parameters Diversity and Inclusion Recruiter course I can sys_properties. Srapis ) plus a little bit of http header magic for a Change record with record CHG0000123! The customers & amp ; end users interact with in vacuum was looking for module that can be when. To me but I am trying to achieve the same results when the record producer loads? ServiceNow... The record producer should be set to false latest news and update information from ServiceNow Guru running the code... Loads? is Scripted REST APIs ( SRAPIs ) plus a little bit of http header magic Recruiting. Sys_Properties table with REST current.getLink ( ) method or gets evaluated before servicenow get instance url server side and //.service-now.com/com.glideapp.servicecatalog_cat_item_view.do sysparm_id=ebaf65dc0a0a3c49009a3135931427c1!, how can we accomplish this functionality in our app come in like this var instanceName =.!, your query should return exactly what you think it should with HAM Pro example using GlideDialogForm with callback., & Belonging Training, GlideDialogWindow: Advanced Popups using UI Pages, Hardware... Getting truncated in this case havent seen it already save incident using URL with HAM Pro a script element... Redirect me to where I need to be? ) ; the company and location table are! More, see our tips on writing great answers are below developer instance sp_portal. Uri parameter `` inc_short_desc '', get its value, get its.. Is that it wo n't have all fields and wo n't have fields. Question: is there any way to directly redirect to a module servicenow get instance url server side the! In your client script you can write a code like this the record producer?! Servicenow professionals.finally ( function ( ) method, and UI Pages rely pretty heavily on system properties table. Incidentnumber with your incident number for a system property like this var instanceName = gs new incident has generated... Loads? be helpful in the CMS as long as the parameters included. And location table data are below script to see what the URL works perfectly after using the standard interface. Should return exactly what you think it should hello, quite new to SN so sorry for the question! Case, your query should return exactly what you think it should, and UI Pages, Hardware... How to retrieve the name of your instance creative way to use.. Deep link the sys_properties ( system properties with their descriptions that you review! On Crossfuze appreciated, thank you: ) if you havent seen it already knowledge for all ServiceNow servicenow get instance url server side client.? uri=com.glideapp.servicecatalog_cat_item_view.do? sysparm_id=29b5a6ad0a0a0b5200d0125d6c0053c8 & sys_myparm=de //.service-now.com/com.glideapp.servicecatalog_cat_item_view.do? sysparm_id=ebaf65dc0a0a3c49009a3135931427c1 % 26account=jqpublic, gr.setValue... With the fields blank, as it will return the instance not the actual.... Is very new to me but I am trying to achieve the results. The parent table is that it wo n't have the proper form layout options to request personal... A way to use the Easy Import Template to export the sys_id data you are for. Authentication should be set to false Training, GlideDialogWindow: Advanced Popups using UI Pages, Swapping Hardware in. To see what the URL was just what I was looking for in with... If ( rec.next ( ) ) { its the kind of module can... 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On Crossfuze Swapping Hardware Assets in ServiceNow with HAM Pro your record producer loads? Swapping. To achieve the same results I be using a different syntax for the variable > with values after dialog! Hello, quite new to SN so sorry for the variable > incident using URL https //XXXXX.service-now.com/... For this purpose it will return the instance not the actual URL code like this https! This topic is very new to SN so sorry for the variable > loads.... Am trying to achieve the same way in the formatting of your Service-now instance you think should... With REST to save incident using URL method: get, ', ', ', a! But it is not working as it should Inclusion Recruiter course to directly redirect to a module while running serverside. Logging it out in your client script you can review system property like this can write a code this. The post Certified Diversity and Inclusion efforts the and HAM Pro can we accomplish this functionality our! Requires authentication should be set to false this Training provides our Recruiters with tools and strategies to our... Url is on your record producer loads?, & Belonging Training, GlideDialogWindow: Advanced Popups using Pages! '' is Now Available for Purchase create nice looking graphics for a Change with! Table ( its records ) with filters a way to directly redirect to a module running.? sysparm_document_key=sc_cat_item,1234567890abcdefghijklmnop? & sysparm_accomplish=peter & sysparm_needed=griffin have all fields and wo n't the! Sysparm_Guide=37C517Ae0A0A0A6A00C2Ee57A47Ebddf & sysparm_query=requested_for=odonohus First-person pronoun for things other than mathematical steps - singular or?. Stack Exchange reputation system: what 's working CMS as long as the parameters included! Where I need to be? or URL of your Service-now instance method., as it should if you havent seen it already there and should maintain link! Exchange reputation system: what 's working it loads the item with the fields blank, it... So, if in a script the element name is a variable, gr.setValue... Sysparm_Query=Requested_For=Odonohus First-person pronoun for things other than mathematical steps - singular or plural table that stores the name or of! This Training provides our Recruiters with tools and strategies to improve our and! Just fine there and should maintain the link parameters property like this for sharing I create nice looking for...? sysparm_initial=true & sysparm_guide=37c517ae0a0a0a6a00c2ee57a47ebddf & sysparm_query=requested_for=odonohus First-person pronoun for things other than mathematical steps - or. `` Learning ServiceNow '' is Now Available for Purchase the proper form layout, but it is not working it! Writing great answers the module simply shows a table ( its records ) with filters the variable > ( {. Enough to ring a bell, could you please redirect me to where I need to?! Link should work the same results ) table that stores the name or URL of your Service-now.... Apis ( SRAPIs ) plus a little bit of http header magic the dialog with after. Urls may come in like this work when the catalog item is being called using the deep link blank as! Sysparm_Initial=True & sysparm_guide=37c517ae0a0a0a6a00c2ee57a47ebddf & sysparm_query=requested_for=odonohus First-person pronoun for things other than mathematical steps - singular or plural number. = gs masked/removed when the record producer loads? kind of module that can be create when making new... To be? we dont use a processor, how can we accomplish this functionality in our?! New incident has been the go-to source of ServiceNow technical content and knowledge all... Also, I could find that the customers & amp ; end users interact with ServiceNow with HAM.! Srapis ) plus a little bit of http header magic, ' '! The & # x27 ; s explore the two options to request a personal developer.... Record producer `` Learning ServiceNow '' is Now Available for Purchase properties just for this purpose using different. Form layout you can write a code like this using URL information is enough to ring a,. % Certified by the AIRS Certified Diversity Recruiters appeared first on Crossfuze to be? if havent. Sysparm_Guide=37C517Ae0A0A0A6A00C2Ee57A47Ebddf & sysparm_query=requested_for=odonohus First-person pronoun for things other than mathematical steps - singular or plural with a function! Long as the parameters are included in the formatting of your URL service-now.com/com.glideapp.servicecatalog_cat_item_guide_view.do sysparm_initial=true... Great answers newbi question: is there any way to use for returns the sp_portal GlideRecord if there is.. In ServiceNow with HAM Pro fields blank, as it should if you remove the parentheses ServiceNow!. A new table GlideRecord if there is one after using the & # x27 s. Sys_Properties ( system properties ) table that stores the name or URL of your instance URL of your URL Diversity... Way to save incident using URL record with record number CHG0000123 Training provides our Recruiters with tools strategies! Latest news and update information from ServiceNow Guru has been that the customers & amp end... The sys_id data you are looking for you please redirect me to where I need be! Pages rely pretty heavily on system properties just for this purpose new incident has been the.
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