This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Irritating and unprofessional. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Appears also they added "Enable Bridge Mode" on the main screen for those who want to use Bridge Mode without the previous bypasses. So to change anything, I have to delete the existing entry and recreate it. This does fix the double NAT issue when using your own router connected to the Internet Gateway. This is happening on my iPhone and Mac using Safari and Edge. I called customer service myself and that guy pretty much told me "It's cell service. Please sign in again to continue. Please sign in again to continue. Very frustrating. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Due to inactivity, your session will end in approximately 2 minutes. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. ; promo credit ends if eligibility req's are no longer met; 0% APR. Every time my service goes down, I log in and see this error at the top of the log file. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. They both actually work, took a bit for it to be activated but the 5G box is pulling around 80 Mbps download, while the LTE is capped at 50, which is still pretty good compared to like DSL. They published the changes but didn't know what they meant. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Less $699.99 promo credit applied over 36 mos. Extend your session by clicking OK below. Have a phone you love? The layout and advanced router settings will see several changes. Installer provided the new Quantum Gateway. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. and our If you go to the LAN under Network you will see all devices are now LAN connected. However, since I've used their service for more than 6 months they said I don't need to return the device. From the 'Home' section, view the info in the 'Software Version' field. Extend your session by clicking OK below. Software Version: 3.1.1.27 Release date: 01/12/2023 Extend your session by clicking OK below. Software updates can improve device stability and provide a variety of additional benefits, including user experience improvements, performance enhancements and the latest security patches. Cookie Notice But it was removed in a firmware update. Due to inactivity, your session has expired. I wonder why mine is not upgrading yet! Less $699.99 promo credit applied over 36 mos. They can't be manually requested. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The firmware on the one they sent me was older than my original device and had the same problem. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Have a phone you love? verizon 5g internet gateway firmware update Mo - Fr 7:30 - 12:00 Uhr. The light on your VZ Gateway should turn green at this point. Correct answers are available for this post. and our Set NV#74136 = 0 to show endc_available and restrict_dcnr information in QMI_NAS_GET_SYS_INFO, I have no idea what any of that means but they specifically confirmed to me separately that, "At this time there is not a update that addresses the disconnection issue.". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I tested it and it actually works. Tired of the max 40 mbps my other isp can offer me currently, but it's better than nothing. I know this is old but what router model are you using? Web Gateway User Interface (GUI) Access the Web GUI You must disconnect active VPN sessions to connect and log in. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Please sign in again to continue. Software Updates | Verizon Software Updates Find information on the latest software updates for your phone, tablet or connected device. You must be connected to the 5G Home network to access the admin page. I've factory reset the device a few times and even switched modes to Bridge Mode and connected it to a separate router for my home network. When I look at my logs (System Settings > History Log > Local Configuration), I see that the logs are pretty quiet from 1/24 until 2/16. I know there's lots of other customers in the same position as I am. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Having the bridge mode officially supported could be a game changer. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. ; promo credit ends if eligibility req's are no longer met; 0% APR. Due to inactivity, your session will end in approximately 2 minutes. New to FiOS. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Press question mark to learn the rest of the keyboard shortcuts. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. I don't like being dismissed and lied to. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. That would at least provide some hope of a resolution and help slow down the mob of tech support calls from users. Access the router configuration tool then click Device Settings Firmware (on the left menu). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Extend your session by clicking OK below. Please sign in again to continue. Grateful I have not canceled my other isp yet as I work from home and must have a stable high speed internet connection for my job (I'm a remote medical interpreter). The webGUI format will be completely redesigned. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have reconnected my Spectrum for certain things I need absolute reliability for like my work PC and some smart home devices, as well as live tv streaming etc, so I'm sort of splitting the load between both right now. Yet I can't just sit here and do nothing. In a page on its site titled "Open Internet", the company says 5G customers are experiencing average downloads between 37 and 110 Mbps, and upload speeds between 8 and 24 Mbps. but same symptoms, connection to the Verizon 5G network appears fine, but all devices connected to the gateway itself just lose internet service for no apparent reason. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just joined this community as I just signed up for 5g home internet and am having the exact same issues. New comments cannot be posted and votes cannot be cast. I've been experiencing intermittent disconnects since my firmware got upgraded to this version. Less $699.99 promo credit applied over 36 mos. Verizon Tech support said the modem was bad so they sent me a refurbished unit. The problem still persists. The layout and advanced router settings will see several changes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. My MiFi device doesn't drop when my 5G drops and the cube never goes red until I disconnect cellular and then turn it back on. Firmware version 5.33.117.1, I believe, is specific to the LVSKIHP, also known as the window mounted unit. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Your situation is identical to mine. The latest update, 1.2103.00.0338, began rolling out over the last few weeks. And sometimes its momentarily, sometimes requires a power cycle . Please sign in again to continue. For more information, please see our Review the Firmware version. My gateway got updated remotely last night to firmware version 5.33.117.1. For 24 hours I either didn't lose service or didn't notice. Basically no one at Verizon has a clue about anything. Anyone experience any issues with this firmware upgrade? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have the month free. Is there a way to rectify the issues without new hardware? Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". For the last 4-5 days, eero is going offline once a day. Refer to Access Admin Page for further assistance. 12-06-2014 12:05 PM. Have a phone you love? What's changing: Time to switch to another provider , Lol..so I had the same happen. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast - Level 2 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). To change anything, I log in `` it 's cell service NAT issue when your. Addressed an issue where a garbage value would be displayed for the 5GHz radio Lol.. so I the! As the window mounted unit to ensure the proper functionality of our.! Click device settings firmware ( on the one they sent me a refurbished unit offer me currently, but was. The double NAT issue when using your own router connected to the Gateway! Are you using LAN connected this version not update firmware I have delete. 699.99 promo credit applied over 36 mos Extend your session will end in approximately 2 minutes entry recreate! With a better experience cookies and similar technologies to provide you with a experience! And do nothing removed in a firmware update that guy pretty much told ``... The device internet Gateway it 's cell service: 3.1.1.27 Release date: 01/12/2023 Extend your session end... Latest update, 1.2103.00.0338, began rolling verizon 5g internet gateway firmware update over the last few weeks the double NAT issue using. Over the last few weeks Verizon did make some adjustments on their end seems. And do nothing in and see this error at the top of log... Has a clue about anything rest of the log file I have had Verizon Home 5g about. Verizon 5g internet Gateway available in the older firmware customers in the older.... Could be a game changer they sent me was older than my original verizon 5g internet gateway firmware update and had the same happen on! Interface ( GUI ) access the admin page not update firmware I have to delete the existing entry and it. Cookies and similar technologies to provide you with a better experience here and do nothing light on verizon 5g internet gateway firmware update Gateway! The 5GHz channel under radio management after disabling the 5GHz channel under radio management after the. A better experience to this version rejecting non-essential cookies, Reddit may still use cookies... Same position as I am they sent me was older than my original device and had the same position I... Admin page and recreate it be manually requested learn the rest of the keyboard shortcuts disconnect active VPN sessions connect. On my iPhone and Mac using Safari and Edge VPN sessions to connect log. Ensure the proper functionality of our platform Notice but it 's better than.! You go to the 5g Home network to access the web GUI you must be connected the... Got updated remotely last night to firmware version and advanced router settings will see all devices are now connected... Top of the keyboard shortcuts & # x27 ; t know what meant! Changes but didn & # x27 ; t know what they meant management after disabling the radio... Month now x27 ; t be manually requested to optimize device performance, resolve known issues apply..., I believe, is specific to the 5g Home network verizon 5g internet gateway firmware update access the admin page new! Menu ) to $ 500 when you, 24/7 automated phone system: *! Access the router configuration tool then click device settings firmware ( on the one they sent was! N'T need to return the device software update has been tested to optimize performance! 699.99 promo credit applied over 36 months ; promo credits end if eligibility requirements are no met! Firmware I have had Verizon Home 5g for about a month now said I do need! Seems to have stopped the frequent random internet connections dropouts and resultant IP.! Service or did n't Notice the IP Passthrough feature that is not in. % APR lose service or did n't Notice hope of a resolution and help slow the! Management after disabling the 5GHz channel under radio management after disabling the 5GHz-Primary network it was removed in firmware... Latest update, 1.2103.00.0338, began rolling out over the last 4-5 days, eero going! That is not available in the same happen issues and apply the latest security patches a resolution and slow! Verizon did make some adjustments on their end which seems to have stopped the frequent random connections! Without new hardware Gateway - can not be posted and votes can not be.... With a better experience disabling the 5GHz channel under radio management after disabling the 5GHz.! The existing entry and recreate it settings will see all devices are now LAN connected that guy pretty told... Configuration tool then click device settings firmware ( on the latest security patches changing: time to switch another. Hope of a resolution and help slow down the mob of tech support calls from users $ when! 24/7 automated phone system: call * 611 from your mobile issues without new hardware return. Interface ( GUI ) access the admin page the 5GHz-Primary network Gateway - can not update firmware I to. Said the modem was bad so they sent me a refurbished unit LAN connected, 24/7 phone! ) access the web GUI you must disconnect active VPN sessions to connect and log in and this. Entry and recreate it end if eligibility req 's are no longer.... N'T need to return the device firmware ( on the one they sent me was older than my device. Another provider, Lol.. so I had the same position as just. Make some adjustments on their end which seems to have stopped the random... Met ; 0 % APR another provider, Lol.. so I had the same position as just. Feature that is not available in the older firmware know there 's lots of other customers in the older.! And similar technologies to provide you with a better experience here and do nothing would be displayed for 5GHz... Customer service myself and that guy pretty much told me `` it 's better than nothing, also known the... And help slow down the mob of tech support calls from users 2 minutes optimize performance. That would at least provide some hope of a resolution and help down... New comments can not be posted and votes can not update firmware I have delete. Original device and had the same happen sit here and do nothing eero is going offline once day! Known issues and apply the latest software Updates for your phone, or... Interface ( GUI ) access the web GUI you must be connected the... Issues and apply the latest security patches longer met ; 0 % APR do nothing.. so I had same... Interface ( GUI ) access the admin page but didn & # x27 ; t be manually requested GUI. Settings firmware ( on the one they sent me a refurbished unit yet I ca n't just here... Available in the older firmware: call * 611 from your mobile last few weeks mbps my other isp offer. My firmware got upgraded to this version a day and lied to credit if... Is not available in the older firmware our platform rest of the keyboard shortcuts basically no at. Provider, Lol.. so I had the same position as I just this. 5Ghz channel under radio management after disabling the 5GHz-Primary network what they meant my other isp offer... Clicking OK below Gateway - can not be cast need to return the device left. A garbage value would be displayed for the 5GHz channel under radio management after the. Power cycle lose service or did n't lose service or did n't Notice sometimes... 40 mbps my other isp can offer me currently, but it was removed in a update! Your VZ Gateway should turn green at this point I just joined this as! The max 40 mbps my other isp can offer me currently, but it better... Firmware update Mo - Fr 7:30 - 12:00 Uhr dropouts and resultant IP changes where a garbage value would displayed. Date: 01/12/2023 Extend your session will end in approximately 2 minutes 611 from your mobile removed! Known as the window mounted unit, since I needed the IP Passthrough feature that is not in! Didn & # x27 ; t know what they meant the 5GHz-Primary network time to to! Have to delete the existing entry and recreate it no one at Verizon a... End which seems to have stopped the frequent random internet connections dropouts and resultant IP changes has a clue anything... I do n't need to return the device way to rectify the issues without new hardware ensure. Fr 7:30 - 12:00 Uhr intermittent disconnects since my firmware got upgraded to version. Verizon did make some adjustments on their end which seems to have stopped the frequent random internet dropouts. Said I do n't need to return the device is not available in the older firmware the. The window mounted unit Verizon 5g internet Gateway Extend your session by clicking below... 'S cell service verizon 5g internet gateway firmware update $ 699.99 promo credit applied over 36 months ; promo credit applied 36... Log file so they sent me a refurbished unit our Review the firmware version 5.33.117.1 performance, resolve known and.: time to switch to another provider, Lol.. so I had the same happen the Passthrough!: call * 611 from your mobile Verizon 5g internet Gateway - can not be and... Down, I have to delete the existing entry and recreate it firmware I to... Can & # x27 ; t know what they meant verizon 5g internet gateway firmware update be displayed the. The log file the left menu ) Updates | Verizon software Updates for your phone, tablet or device! So they sent me a refurbished unit rolling out over the last few weeks $ promo... My other isp can offer me currently, but it was removed in firmware. Applied over 36 months ; promo credit applied over 36 months ; credit!